Refund Policy

At Maison Nacha, we are committed to ensuring our customers' satisfaction.

In accordance with online sales regulations,

you have 14 days from the date of delivery to request a return or refund.

Returned items must be:

unworn;

unwashed;

in perfect condition;

in their original packaging.

Sale, personalized, or damaged items are not eligible for a refund.
Return shipping costs are the responsibility of the customer, except in the case of an error or a defective product.
Once the return is received and validated, the refund will be issued via the original payment method within a few business days.

For all return or refund requests:
📧 maisonnacha@hotmail.com